')}.navbar-light .navbar-text{color:rgba(0,0,0,.5)}.navbar-light .navbar-text a,.navbar-light .navbar-text a:focus,.navbar-light .navbar-text a:hover{color:rgba(0,0,0,.9)}.navbar-dark .navbar-brand,.navbar-dark .navbar-brand:focus,.navbar-dark .navbar-brand:hover{color:#fff}.navbar-dark .navbar-nav .nav-link{color:hsla(0,0%,100%,.5)}.navbar-dark .navbar-nav .nav-link:focus,.navbar-dark .navbar-nav .nav-link:hover{color:hsla(0,0%,100%,.75)}.navbar-dark .navbar-nav .nav-link.disabled{color:hsla(0,0%,100%,.25)}.navbar-dark .navbar-nav .active>.nav-link,.navbar-dark .navbar-nav .nav-link.active,.navbar-dark .navbar-nav .nav-link.show,.navbar-dark .navbar-nav .show>.nav-link{color:#fff}.navbar-dark .navbar-toggler{color:hsla(0,0%,100%,.5);border-color:hsla(0,0%,100%,.1)}.navbar-dark .navbar-toggler-icon{background-image:url('data:image/svg+xml;charset=utf-8,')}.navbar-dark .navbar-text{color:hsla(0,0%,100%,.5)}.navbar-dark .navbar-text a,.navbar-dark .navbar-text a:focus,.navbar-dark .navbar-text a:hover{color:#fff}.card{position:relative;display:flex;flex-direction:column;min-width:0;word-wrap:break-word;background-color:#fff;background-clip:border-box;border:1px solid rgba(0,0,0,.125);border-radius:.25rem}.card>hr{margin-right:0;margin-left:0}.card>.list-group{border-top:inherit;border-bottom:inherit}.card>.list-group:first-child{border-top-width:0;border-top-left-radius:calc(.25rem - 1px);border-top-right-radius:calc(.25rem - 1px)}.card>.list-group:last-child{border-bottom-width:0;border-bottom-right-radius:calc(.25rem - 1px);border-bottom-left-radius:calc(.25rem - 1px)}.card>.card-header+.list-group,.card>.list-group+.card-footer{border-top:0}.card-body{flex:1 1 auto;min-height:1px;padding:1.25rem}.card-title{margin-bottom:.75rem}.card-subtitle{margin-top:-.375rem}.card-subtitle,.card-text:last-child{margin-bottom:0}.card-link:hover{text-decoration:none}.card-link+.card-link{margin-left:1.25rem}.card-header{padding:.75rem 1.25rem;margin-bottom:0;background-color:rgba(0,0,0,.03);border-bottom:1px solid rgba(0,0,0,.125)}.card-header:first-child{border-radius:calc(.25rem - 1px) calc(.25rem - 1px) 0 0}.card-footer{padding:.75rem 1.25rem;background-color:rgba(0,0,0,.03);border-top:1px solid rgba(0,0,0,.125)}.card-footer:last-child{border-radius:0 0 calc(.25rem - 1px) calc(.25rem - 1px)}.card-header-tabs{margin-bottom:-.75rem;border-bottom:0}.card-header-pills,.card-header-tabs{margin-right:-.625rem;margin-left:-.625rem}.card-img-overlay{position:absolute;top:0;right:0;bottom:0;left:0;padding:1.25rem;border-radius:calc(.25rem - 1px)}.card-img,.card-img-bottom,.card-img-top{flex-shrink:0;width:100%}.card-img,.card-img-top{border-top-left-radius:calc(.25rem - 1px);border-top-right-radius:calc(.25rem - 1px)}.card-img,.card-img-bottom{border-bottom-right-radius:calc(.25rem - 1px);border-bottom-left-radius:calc(.25rem - 1px)}.card-deck .card{margin-bottom:15px}@media (min-width:576px){.card-deck{display:flex;flex-flow:row wrap;margin-right:-15px;margin-left:-15px}.card-deck .card{flex:1 0;margin-right:15px;margin-bottom:0;margin-left:15px}}.card-group>.card{margin-bottom:15px}@media (min-width:576px){.card-group{display:flex;flex-flow:row wrap}.card-group>.card{flex:1 0;margin-bottom:0}.card-group>.card+.card{margin-left:0;border-left:0}.card-group>.card:not(:last-child){border-top-right-radius:0;border-bottom-right-radius:0}.card-group>.card:not(:last-child) .card-header,.card-group>.card:not(:last-child) .card-img-top{border-top-right-radius:0}.card-group>.card:not(:last-child) .card-footer,.card-group>.card:not(:last-child) .card-img-bottom{border-bottom-right-radius:0}.card-group>.card:not(:first-child){border-top-left-radius:0;border-bottom-left-radius:0}.card-group>.card:not(:first-child) .card-header,.card-group>.card:not(:first-child) .card-img-top{border-top-left-radius:0}.card-group>.card:not(:first-child) .card-footer,.card-group>.card:not(:first-child) .card-img-bottom{border-bottom-left-radius:0}}.card-columns .card{margin-bottom:.75rem}@media (min-width:576px){.card-columns{-webkit-column-count:3;column-count:3;-webkit-column-gap:1.25rem;column-gap:1.25rem;orphans:1;widows:1}.card-columns .card{display:inline-block;width:100%}}.breadcrumb{display:flex;flex-wrap:wrap;padding:.75rem 1rem;margin-bottom:1rem;list-style:none;background-color:#e9ecef;border-radius:.25rem}.breadcrumb-item+.breadcrumb-item{padding-left:.5rem}.breadcrumb-item+.breadcrumb-item:before{float:left;padding-right:.5rem;color:#6c757d;content:"/"}.breadcrumb-item+.breadcrumb-item:hover:before{text-decoration:underline;text-decoration:none}.breadcrumb-item.active{color:#6c757d}.pagination{display:flex;padding-left:0;list-style:none;border-radius:.25rem}.page-link{position:relative;display:block;padding:.5rem .75rem;margin-left:-1px;line-height:1.25;color:#007bff;background-color:#fff;border:1px solid #dee2e6}.page-link:hover{z-index:2;color:#0056b3;text-decoration:none;background-color:#e9ecef;border-color:#dee2e6}.page-link:focus{z-index:3;outline:0;box-shadow:0 0 0 .2rem rgba(0,123,255,.25)}.page-item:first-child .page-link{margin-left:0;border-top-left-radius:.25rem;border-bottom-left-radius:.25rem}.page-item:last-child .page-link{border-top-right-radius:.25rem;border-bottom-right-radius:.25rem}.page-item.active .page-link{z-index:3;color:#fff;background-color:#007bff;border-color:#007bff}.page-item.disabled .page-link{color:#6c757d;pointer-events:none;cursor:auto;background-color:#fff;border-color:#dee2e6}.pagination-lg .page-link{padding:.75rem 1.5rem;font-size:1.25rem;line-height:1.5}.pagination-lg .page-item:first-child .page-link{border-top-left-radius:.3rem;border-bottom-left-radius:.3rem}.pagination-lg .page-item:last-child .page-link{border-top-right-radius:.3rem;border-bottom-right-radius:.3rem}.pagination-sm .page-link{padding:.25rem .5rem;font-size:.875rem;line-height:1.5}.pagination-sm .page-item:first-child .page-link{border-top-left-radius:.2rem;border-bottom-left-radius:.2rem}.pagination-sm .page-item:last-child .page-link{border-top-right-radius:.2rem;border-bottom-right-radius:.2rem}.badge{display:inline-block;padding:.25em .4em;font-size:75%;font-weight:700;line-height:1;text-align:center;white-space:nowrap;vertical-align:baseline;border-radius:.25rem;transition:color .15s ease-in-out,background-color .15s ease-in-out,border-color .15s ease-in-out,box-shadow .15s ease-in-out}@media (prefers-reduced-motion:reduce){.badge{transition:none}}a.badge:focus,a.badge:hover{text-decoration:none}.badge:empty{display:none}.btn .badge{position:relative;top:-1px}.badge-pill{padding-right:.6em;padding-left:.6em;border-radius:10rem}.badge-secondary{color:#fff;background-color:#6c757d}a.badge-secondary:focus,a.badge-secondary:hover{color:#fff;background-color:#545b62}a.badge-secondary.focus,a.badge-secondary:focus{outline:0;box-shadow:0 0 0 .2rem rgba(108,117,125,.5)}.badge-danger{color:#fff;background-color:#dc3545}a.badge-danger:focus,a.badge-danger:hover{color:#fff;background-color:#bd2130}a.badge-danger.focus,a.badge-danger:focus{outline:0;box-shadow:0 0 0 .2rem rgba(220,53,69,.5)}.App{display:flex;flex-direction:column}.App>.pageContent{flex:1 1;overflow:auto;padding-top:10px}.navbar-nav{flex-direction:row}.navbar-nav>*{padding-left:10px}.container{width:100%;max-width:1170px;padding-left:15px;padding-right:15px}@media only screen and (min-width:768px){.container{display:flex;flex-wrap:wrap;padding-left:30px;padding-right:30px}.container.dir-column{flex-direction:column}}.eu-cookie-notification-dialog{position:fixed;left:20px;bottom:-300px;padding:15px;width:310px;z-index:10000;font-size:12px;border-radius:4px;box-sizing:border-box;color:#555;background-color:#f4f6f8}.eu-cookie-notification-dialog .notification-title{font-size:14px;font-weight:700}.eu-cookie-notification-dialog .notification-content{padding:12px 0;line-height:1.4;display:inline-block}.eu-cookie-notification-dialog .link-text{margin:0 5px;color:#555;text-decoration:underline}.eu-cookie-notification-dialog .link-text:hover{color:#555}.eu-cookie-notification-dialog .notification-footer{display:flex;align-items:center}.eu-cookie-notification-dialog .common-button{cursor:pointer;color:#fff;font-size:12px;font-weight:700;padding:6px 10px;margin-right:10px;border-radius:4px;text-align:center;letter-spacing:normal;background-color:#4b5056}.eu-cookie-notification-dialog .setting-btn{color:#4b5056;background-color:#fff;border:1px solid #4b5056}.eu-cookie-notification-dialog .cancel-link{cursor:pointer}.eu-cookie-setting-dialog{width:100%;position:fixed;top:50%;left:50%;display:none;padding:20px;z-index:10000;max-width:500px;border-radius:5px;box-sizing:border-box;color:#555;-webkit-transform:translate(-50%,-50%);transform:translate(-50%,-50%);background-color:#f4f6f8;-webkit-animation:slide_in_animation .3s ease-in-out;animation:slide_in_animation .3s ease-in-out}.eu-cookie-setting-dialog .setting-title{font-size:14px;font-weight:700}.eu-cookie-setting-dialog .setting-item{display:flex;margin-top:20px;align-items:flex-start}.eu-cookie-setting-dialog .item-content{font-size:12px;margin:0 8px}.eu-cookie-setting-dialog .cookie-checkbox{cursor:pointer}.eu-cookie-setting-dialog .cookie-checkbox.necessary{cursor:not-allowed}.eu-cookie-setting-dialog .item-label{line-height:1;font-weight:700}.eu-cookie-setting-dialog .item-text{margin-top:5px;line-height:1.5}.eu-cookie-setting-dialog .setting-footer{margin-top:20px;text-align:right}.eu-cookie-setting-dialog .save-btn{cursor:pointer;color:#fff;font-size:12px;font-weight:700;padding:8px 10px;border-radius:4px;display:inline-block;letter-spacing:normal;background:#4b5056}.eu-cookie-setting-mask{position:fixed;display:none;top:0;left:0;width:100%;height:100%;z-index:10000;cursor:pointer;background:rgba(0,0,0,.4);-webkit-animation:slide_in_animation .2s ease-in-out;animation:slide_in_animation .2s ease-in-out}@-webkit-keyframes slide_in_animation{0%{opacity:0}to{opacity:1}}@keyframes slide_in_animation{0%{opacity:0}to{opacity:1}}.rtl-layout .eu-cookie-notification-dialog{right:20px;left:auto;text-align:right}.rtl-layout .eu-cookie-notification-dialog .common-button{margin-right:0;margin-left:10px}.rtl-layout .eu-cookie-setting-dialog-wrapper{text-align:right}.rtl-layout .eu-cookie-setting-dialog-wrapper .setting-footer{text-align:left}@media only screen and (max-width:520px){.eu-cookie-notification-dialog{width:100%;left:0}.rtl-layout .eu-cookie-notification-dialog{left:auto;right:0}}.ReactTable{position:relative;display:flex;flex-direction:column;border:1px solid rgba(0,0,0,.1)}.ReactTable *{box-sizing:border-box}.ReactTable .rt-table{flex:auto 1;display:flex;flex-direction:column;align-items:stretch;width:100%;border-collapse:collapse;overflow:auto}.ReactTable .rt-thead{flex:1 0 auto;display:flex;flex-direction:column;-webkit-user-select:none;-ms-user-select:none;user-select:none}.ReactTable .rt-thead.-headerGroups{background:rgba(0,0,0,.03)}.ReactTable .rt-thead.-filters,.ReactTable .rt-thead.-headerGroups{border-bottom:1px solid rgba(0,0,0,.05)}.ReactTable .rt-thead.-filters input,.ReactTable .rt-thead.-filters select{border:1px solid rgba(0,0,0,.1);background:#fff;padding:5px 7px;font-size:inherit;border-radius:3px;font-weight:400;outline-width:0}.ReactTable .rt-thead.-filters .rt-th{border-right:1px solid rgba(0,0,0,.02)}.ReactTable .rt-thead.-header{box-shadow:0 2px 15px 0 rgba(0,0,0,.15)}.ReactTable .rt-thead .rt-tr{text-align:center}.ReactTable .rt-thead .rt-td,.ReactTable .rt-thead .rt-th{padding:5px;line-height:normal;position:relative;border-right:1px solid rgba(0,0,0,.05);transition:box-shadow .3s cubic-bezier(.175,.885,.32,1.275);box-shadow:inset 0 0 0 0 transparent}.ReactTable .rt-thead .rt-td.-sort-asc,.ReactTable .rt-thead .rt-th.-sort-asc{box-shadow:inset 0 3px 0 0 rgba(0,0,0,.6)}.ReactTable .rt-thead .rt-td.-sort-desc,.ReactTable .rt-thead .rt-th.-sort-desc{box-shadow:inset 0 -3px 0 0 rgba(0,0,0,.6)}.ReactTable .rt-thead .rt-td.-cursor-pointer,.ReactTable .rt-thead .rt-th.-cursor-pointer{cursor:pointer}.ReactTable .rt-thead .rt-td:last-child,.ReactTable .rt-thead .rt-th:last-child{border-right:0}.ReactTable .rt-thead .rt-th:focus{outline-width:0}.ReactTable .rt-thead .rt-resizable-header{overflow:visible}.ReactTable .rt-thead .rt-resizable-header:last-child{overflow:hidden}.ReactTable .rt-thead .rt-resizable-header-content{overflow:hidden;text-overflow:ellipsis}.ReactTable .rt-thead .rt-header-pivot{border-right-color:#f7f7f7}.ReactTable .rt-thead .rt-header-pivot:after,.ReactTable .rt-thead .rt-header-pivot:before{left:100%;top:50%;border:solid transparent;content:" ";height:0;width:0;position:absolute;pointer-events:none}.ReactTable .rt-thead .rt-header-pivot:after{border-color:hsla(0,0%,100%,0) hsla(0,0%,100%,0) hsla(0,0%,100%,0) #fff;border-width:8px;margin-top:-8px}.ReactTable .rt-thead .rt-header-pivot:before{border-color:hsla(0,0%,40%,0) hsla(0,0%,40%,0) hsla(0,0%,40%,0) #f7f7f7;border-width:10px;margin-top:-10px}.ReactTable .rt-tbody{flex:99999 1 auto;display:flex;flex-direction:column;overflow:auto}.ReactTable .rt-tbody .rt-tr-group{border-bottom:1px solid rgba(0,0,0,.05)}.ReactTable .rt-tbody .rt-tr-group:last-child{border-bottom:0}.ReactTable .rt-tbody .rt-td{border-right:1px solid rgba(0,0,0,.02)}.ReactTable .rt-tbody .rt-td:last-child{border-right:0}.ReactTable .rt-tbody .rt-expandable{cursor:pointer;text-overflow:clip}.ReactTable .rt-tr-group{flex:1 0 auto;display:flex;flex-direction:column;align-items:stretch}.ReactTable .rt-tr{flex:1 0 auto;display:inline-flex}.ReactTable .rt-td,.ReactTable .rt-th{flex:1 0;white-space:nowrap;text-overflow:ellipsis;padding:7px 5px;overflow:hidden;transition:.3s ease;transition-property:width,min-width,padding,opacity}.ReactTable .rt-td.-hidden,.ReactTable .rt-th.-hidden{width:0;min-width:0;padding:0;border:0;opacity:0}.ReactTable .rt-expander{display:inline-block;position:relative;color:transparent;margin:0 10px}.ReactTable .rt-expander:after{content:"";position:absolute;width:0;height:0;top:50%;left:50%;-webkit-transform:translate(-50%,-50%) rotate(-90deg);transform:translate(-50%,-50%) rotate(-90deg);border-left:5.04px solid transparent;border-right:5.04px solid transparent;border-top:7px solid rgba(0,0,0,.8);transition:all .3s cubic-bezier(.175,.885,.32,1.275);cursor:pointer}.ReactTable .rt-expander.-open:after{-webkit-transform:translate(-50%,-50%) rotate(0);transform:translate(-50%,-50%) rotate(0)}.ReactTable .rt-resizer{display:inline-block;position:absolute;width:36px;top:0;bottom:0;right:-18px;cursor:col-resize;z-index:10}.ReactTable .rt-tfoot{flex:1 0 auto;display:flex;flex-direction:column;box-shadow:0 0 15px 0 rgba(0,0,0,.15)}.ReactTable .rt-tfoot .rt-td{border-right:1px solid rgba(0,0,0,.05)}.ReactTable .rt-tfoot .rt-td:last-child{border-right:0}.ReactTable .-pagination{z-index:1;display:flex;justify-content:space-between;align-items:stretch;flex-wrap:wrap;padding:3px;box-shadow:0 0 15px 0 rgba(0,0,0,.1);border-top:2px solid rgba(0,0,0,.1)}.ReactTable .-pagination input,.ReactTable .-pagination select{border:1px solid rgba(0,0,0,.1);background:#fff;padding:5px 7px;font-size:inherit;border-radius:3px;font-weight:400;outline-width:0}.ReactTable .-pagination .-btn{-webkit-appearance:none;appearance:none;display:block;width:100%;height:100%;border:0;border-radius:3px;padding:6px;font-size:1em;color:rgba(0,0,0,.6);background:rgba(0,0,0,.1);transition:all .1s ease;cursor:pointer;outline-width:0}.ReactTable .-pagination .-btn[disabled]{opacity:.5;cursor:default}.ReactTable .-pagination .-btn:not([disabled]):hover{background:rgba(0,0,0,.3);color:#fff}.ReactTable .-pagination .-next,.ReactTable .-pagination .-previous{flex:1 1;text-align:center}.ReactTable .-pagination .-center{flex:1.5 1;text-align:center;margin-bottom:0;display:flex;flex-direction:row;flex-wrap:wrap;align-items:center;justify-content:space-around}.ReactTable .-pagination .-pageInfo{display:inline-block;margin:3px 10px;white-space:nowrap}.ReactTable .-pagination .-pageJump{display:inline-block}.ReactTable .-pagination .-pageJump input{width:70px;text-align:center}.ReactTable .-pagination .-pageSizeOptions{margin:3px 10px}.ReactTable .rt-noData{left:50%;top:50%;-webkit-transform:translate(-50%,-50%);transform:translate(-50%,-50%);z-index:1;padding:20px;color:rgba(0,0,0,.5)}.ReactTable .-loading,.ReactTable .rt-noData{display:block;position:absolute;background:hsla(0,0%,100%,.8);transition:all .3s ease;pointer-events:none}.ReactTable .-loading{left:0;right:0;top:0;bottom:0;z-index:-1;opacity:0}.ReactTable .-loading>div{position:absolute;display:block;text-align:center;width:100%;top:50%;left:0;font-size:15px;color:rgba(0,0,0,.6);-webkit-transform:translateY(-52%);transform:translateY(-52%);transition:all .3s cubic-bezier(.25,.46,.45,.94)}.ReactTable .-loading.-active{opacity:1;z-index:2;pointer-events:all}.ReactTable .-loading.-active>div{-webkit-transform:translateY(50%);transform:translateY(50%)}.ReactTable .rt-resizing .rt-td,.ReactTable .rt-resizing .rt-th{transition:none;cursor:col-resize;-webkit-user-select:none;-ms-user-select:none;user-select:none}
Website development and maintenance is a huge industry. There are individuals as well as organizations that offer web development services. The prices charged by these individuals or companies depend on the demand and competition that they face in the market. Trends in this industry keep changing, depending on the tools and software available to ease the web development job, and several other fac…
Content marketing is one of the most cost-effective means of marketing for businesses these days. But to make it effective, you need to have the skill to produce valuable content and distribute it on suitable platforms. The most important platform where your content is published is on your brand website. Therefore, it only makes sense if a business keeps focusing on creating high-value website co…
Do you wonder why discussions about a business domain name have become so common? In the earlier days, only web developers or programmers used to think about registering business domain names, and most companies used to assign the task to them. But these days, it seems like it has become a trend to think of a domain name for your business yourself. It has become simpler to register domain names a…
Branding or building a brand personality is a significant part of the marketing strategy for any business. The more competitive or globalized the market becomes, the more critical it is to develop a brand personality. Your brand personality reflects in your slogans, advertisements, and content throughout all the marketing channels or social media sites you use. It needs to resonate with what your…
While many firms can develop internationally, it is necessary to consider the elements that influence attempting to "go global" too soon. The ideas and techniques that were tremendous at home may not fit clients in a new region or country. Therefore business owners must be completely prepared and ready to deal with any discrepancies head-on before going global. How to Expand Your Company for Inte…
As we go through this pandemic, businesses face ever-increasing scrutiny to carry out their operations, especially those involved in international trade. Importers have to tackle many new kinds of challenges to enable their business to import products. Moving goods in a safe, quick, and compliant manner has often been overlooked by businesses in the past. Now that the situation has worsened, busi…
To make good use of customer feedback for your business, you need to encourage your customers to write reviews and be critical for you to respond to reviews. Typically, when customers write a product or service review on your website or some other platform, they are very frank and honest. If they do not plan to be honest, they will not waste time and energy to give you a review. That’s why your i…
There are few people who feel that there is no chance to make any financial mistakes in their lives. They feel that they have worked hard, saved constantly, and invested a lot in earning platforms. Surely, they cannot be making any mistakes that have a negative impact on them financially. Well, the harsh reality is that they do commit mistakes. Mistakes are not just associated with foolish people…
Starting a pool cleaning business is one of the most common business types in the world right now. Going to physical stores or shops can be quite tricky with all people’s busy lives and the self-isolation rules. So what is the best option available? You must seek online services. Even though numerous businesses have integrated social media platforms and email marketing as part of their working pl…
It is impossible to ensure success within your company without knowing the importance of customer feedback. If you can establish great relationships, you are better equipped to manage client expectations. Nowadays, consumers don’t hide their bias for brands that give high-quality experiences. According to a Walker study, it is believed that soon this factor will become more important than the pri…
The world that businesses are facing these days is not only very digitized but also highly competitive. Since it is easy for brands to get global access to their prospects through the digital world, every business needs to have solid brand management strategies to cope with the changing market trends. One effective way to cope with competition is to have a unique selling proposition for your prod…
With so much tension in the business world and the marketing industry, it’s no surprise that business owners such as yourself are continuously trying to innovate. Everyone’s main goal, whether they admit it or not, is to be known globally. This is why local marketing strategies are often underestimated. Some businesses tend to stay away as far as they can from what they deem as merely “a local ma…
For local businesses, local listings have always been critical. Local businesses just had to sit back and wait for customers to find them in the days before Google and mobile devices took over the world. Customers were readily finding their way to local companies, whether by stepping in front of them or looking them up in the phone book, and conversions were booming. Unfortunately, for nearly two…
Information may very well be one of the most important resources when it comes to being in business. Hence, as a business owner, you must be aware that it is vital that the information you have on your records are up to date and still relevant. One of the many aspects of your business that you need to spend time on is market research. In this article, we will be helping you in getting started on …
How much do you know your customers? Do you have any idea about their income, the online activities, and their problems in relevance to your solutions? According to a digital marketing report, 46% of the companies do not conduct research pf their customers properly and lose their clients. If you are unaware of the research methods, you are one part of that percentage. If you want to build an onli…
The gold standard of customer experience analytics is the net promoter score (NPS). To learn more about what net promoter score is, how it is calculated, and how tracking may benefit your company, read our in-depth guide produced by customer experience specialists. What is the NPS? “How likely are you to suggest our company/product/service to a friend or colleague?” asks the NPS. The answers rang…