Okay, here’s the deal:Live chat is the preferred channel for 42% of users vs. email (23%), or other social media channels (16%)A good 62% of customers expect live chat support to be available on mobile devices. If and when it’s available, 82% of these users would use it.Before picking up the...

We made some updates to our Simple Store so you can easily manage your e-commerce. Check it out! Searching orders is now possible. No more sifting through pages and pages to find that one order. You can now search your customer’s name, email address, or order number quickly and easily. (Thanks...

It’s the year of chat bots, Instagram influencers, and social media marketing. Brands do whatever they can to make sure that they reach their customers in the most effective way possible. At the end of the day, email newsletters still reign supreme. Recent surveys show that 99% of consumers...

Strikingly developed its unique startup culture with ideas born in CEO David Chen’s college dorm room. His experience running for student government and putting up a campaign website gave him a firsthand glimpse into the struggles of making web design work. Having had to personally overcome the...

How One Badass Reddit Post Produced 170 New Customers in under 3 Hours Here’s the thing about promoting your brand-new business or service - We all need the validation that people not only want our services, but are willing to pay for them. So getting those first few clients can be critical...

The Instagram strategy for your SaaS company didn’t quite perform the way you wanted it to, did it? Many of us marketing managers produced the same results, implementing the same Instagram (IG) protocol. Post 3-4x per dayS4S (or Share 4 Share)The follow/unfollow methodCurate content from other...

We could all use a little extra cash right? Supplements are not cheap and new workout gear can be damn ‘spensive! And you deserve it because you put in the time to look and feel good. But if you add in a family and other responsibilities… ...you can definitely feel the pinch. Matt Toman is a...

How to Create a Landing Page to find the Next Dollar for Your Charity The world feels like it’s on fire (especially on Twitter). Hurricane destruction, refugees, water crisis, education crisis, abused animals, and the list goes on. You’re ready to get off the bench and get in the game to raise...

Originally published on Mashable Avoid the Pitfalls: Build a Business with Your Friend without Ripping Each Others’ Throats Out (The Extended Version) (Co-founders of Strikingly, in order of appearance: Teng Bao, Dafeng Guo, David Chen) Everyone has heard this advice. Everyone. DO NOT mix...

All Star Customer Success: The One Part of Your Business You’ve Been Neglecting We need to growth hack. We need to focus on our SEO to rank higher. Traffic. We need more traffic! Most brands spend THOUSANDS of hours, and dollars, looking to get more customers to use their product or service....